Urgent Appointments
For urgent medical help outside of our opening hours of Monday to Friday, 8am – 6:00pm please telephone 111 or 999 if it is a medical emergency.
For on the day appointments, you can:
- Complete our online form (Klinik)
- Contact us by phone on 01280 818 600
- Or alternatively, book in person at one of our clinical sites
Routine Appointments
To book a routine appointment, you can:
- Complete our online form (Klinik)
- Contact us by phone on 01280 818 600
- Or alternatively, book in person at one of our clinical sites
Klinik is our online consultation tool allowing us to clinically triage all appointment requests ensuring the right appointment is offered to suit your needs. Our triage team consists of a GP, a Frist Contact Practitioner and our Triage Coordinators who will respond to your query.
Online Bookable Appointments
Using the NHS App you will be able to find a small number of pre-bookable appointments for a variety of our services.
If there are no pre-bookable appointments available, you are still able to contact us by using our online form (Klinik), by phone on 01280 818 600 or in person at one of our clinical sites.
Please help us by arriving on time
It is important that you arrive for your appointment on time, as late arrival causes additional waiting time for others. If you arrive more than ten minutes late you will be asked to rebook your appointment for another time.
Changing or Cancelling an Appointment
To change your appointment
Please contact us on 01280 818 600 or ask in person at one of our clinical sites.
To cancel your appointment
Please notify us as soon as possible if you are unable to attend your appointment. This will allow that appointment to be offered to another patient.
You can do this in four ways:
- Using the NHS App
- Responding to your text appointment reminder
- By phone on 01280 818 600
- In person at one of our clinical sites
If you fail to notify the Practice that you are unable to attend on numerous occasions you may be removed from the practice list.
Home Visit
Home visits are for housebound patients and for those too ill to attend the surgery.
If you need a home visit please:
- Complete our online form (Klinik)
- Contact us by phone on 01280 818 600
Our Triage Team will prioritise visits and enable a clinician to visit you, should we feel this is appropriate. Clinicians who may be assigned to visit you include; GP’s, Registrars or First Contact Practitioners.
Use Klinik, our new online consultation service to:
- Request an urgent, routine or follow-up appointment with a GP or any other clinician
- Request a Fit Note (formerly known as a Sick Note to cover a period of absence from work due to ill health for more than a week)
- Raise a query concerning a referral or request an insurance report or private letter
- Enquire about self-care or have a social prescribing query
- Submit a medication or prescription query
- Submit information requested by us.
Additional information
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
Chaperone Policy
We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.
You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.
Urgent and emergency care services
Which Doctor?
As a patient, you are registered with the practice, not an individual GP. You can make an appointment with any of the Doctors at the practice. As medical records are now computerised, all Doctors, at any site can access your details. If you prefer, you can make an appointment with a Doctor of your choice. You may need to wait longer to get an appointment with a specific Doctor of your choice, as they may be in high demand at the time.